Wakeful
Support
Email support@trywakeful.app and a person will reply, usually within two working days. Include your iPhone model and iOS version if something isn't working.
Answers to the most common questions:
My dose alarm didn't ring. What should I check?
Open the iPhone Settings app, scroll to Wakeful and make sure Alarms is allowed. Wakeful uses AlarmKit, which needs iOS 26 or later; without that permission the alarm cannot ring in Silent mode or Focus.
Then open Wakeful, go to Settings > Night plan and check that your dose times and the days they repeat are set. Turn the volume up: alarms ring at the iPhone's alarm volume. If it still doesn't ring, email us with your iPhone model and iOS version.
How do I restore my Wakeful Plus purchase?
Open Wakeful, go to Settings > Wakeful Plus and tap Restore Purchases, or use Restore on the upgrade screen. Use the same Apple ID you bought with. There is no Wakeful account to sign in to.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open the Settings app, tap your name, then Subscriptions, choose Wakeful Plus and tap Cancel Subscription. Plus stays active until the end of the period you paid for. Dose alarms and logging keep working for free.
How does iCloud backup work?
With Wakeful Plus, turn on Settings > iCloud backup in Wakeful. Your doses, episodes, naps and notes are copied to your own private iCloud database through Apple's CloudKit. Only you can read it. The change applies the next time you open Wakeful. Your iPhone must be signed in to iCloud with iCloud Drive on.
How do I export my data as CSV?
With Wakeful Plus, go to Settings > Export CSV. Wakeful makes one file with a row per entry (date, time, type, detail, note) and opens the share sheet so you can save it to Files, AirDrop it or email it.
How do I delete my data?
To delete one entry, open the Log tab, pick the day and swipe left on the entry. To delete everything, delete the Wakeful app: its data on the iPhone is removed with it.
If you used iCloud backup, also remove the copy in iCloud: open the Settings app, tap your name, then iCloud > Manage Storage (or Storage) > Wakeful and delete the data. We hold no copy, so there is nothing for us to delete; email us if you need help.
I missed the alarm. Can I fix the log?
Yes. The next morning, the Today screen asks “Did you take dose 2?” Tap I took it and pick the time, or I skipped it. Wakeful only records what you tell it. What to do about a missed dose is a question for your doctor.
About your medicine
We can help with the app, not with treatment. Wakeful is a tracking tool, not medical advice. It never suggests, calculates or changes doses. Always follow your doctor's instructions. For questions about your doses or symptoms, contact your doctor or pharmacist.